KLM WHATSAPP: DECODE THIS MYSTERY!

Have their heard about KLM's latest WhatsApp service? It's generating quite some buzz in the travel sphere. Some say it's innovative, while some remain doubtful. But what exactly is KLM WhatsApp, and how can it assist flyers? Is it a encrypted way to chat with airline staff? Can it be used for booking flights and options? Or is it unforeseen?